Modernization of Ntuc Income

CASE abridgment: Modernization of NTUC income, book Essentials of Management kitchen-gardening Systems by K Laudon, page 98 General puzzle figure out steps: 1. learn the most Copernican facts surrounding the show window. 2. Identify the key issue or issues. 3. Specify alternative courses of action. 4. prize each course of action. 5. propose the best course of action. Questions from case: A. Problems faced. How resolved? B. Types of data arrangement and business processes used C. Describe impertinent system D. Benefits E. fain for the future? Below the questions will be answered in combination. Ad 1/A: Facts: Organizational issues: Tedious and idea ground processes Here a value chain analysis could swear out: 1. Meeting with customers, filling forms 2. Submit forms , sent by dint of courier to early(a) department 3. Log, sort and sent to other departments for underwriting random alloc ation to underwriting staff 4. Accepted proposals sent for printing to other department 5. besides sent for storage to warehouses 6.

Log, store documents in warehouses Technology issues: * ironware issues: crashes * Data storage issues: backup hardly of one day * software package program issues: COBOL programs skint down * No real time info unattached (for agents and advisors) due to batch processing, resulting into loss of opportunities for cross-product sales * No up to date information between departments; reliance on natural documents * Problematic connection of HP 3000 to devices used by agents for first appearance of documents * Availability problems (problematic ac! cess to information) with more agents telecommuting * IT team issues: internally actual products slow and time to launch new products ranging from weeks to months No comparative database to track customer data/applications/accounts loss of opportunities for cross-product sales Ad B: Hardware HP 3000 mainframe with COBOL programs and HP 3000...If you want to view a full essay, order it on our website: OrderEssay.net

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